Question 1

What is the delivery time after placing my order?

Accepted Answer

If you place your order before 2 PM, we will ship it the same day. Generally, the package(s) will then be delivered the next working day by the shipping company. Of course, we have no control over this, so it may take a bit longer due to external factors. In any case, we will always do our best to deliver your package as quickly as possible.

Question 2

What are the shipping costs?

Accepted Answer

With us, you don't pay any shipping costs. So you can always rely on the price shown on the website, and you don't have to factor in any extra costs! This is also convenient for the return process, as you can immediately order new shoes and return your old ones at your leisure (note, within 30 days).

Question 3

What should I do if a product is delivered damaged?

Accepted Answer

It's unfortunate if your product arrived damaged; that's certainly not the intention. We’re happy to help you receive a new, quality product. Please report your damaged delivery within 48 hours of receipt by sending an email to info@schoenenvanstaal.nl . Make sure to provide at least the following information: Your order number. The name of the damaged product. A description of the defect/damage. Clear photos of the defect/damage. After receiving your email, we will respond within 24 hours to find a solution. Once your report is approved, you can return the shoes free of charge, and we will send you a new pair.

Question 4

Can I schedule a delivery time myself?

Accepted Answer

Yes, you can often do this directly with the shipping company. To do this, you can simply place your order with us as usual. When you receive a Track & Trace link, you can schedule a new date directly with the shipping company from there.

Question 5

Which shipping company do you use?

Accepted Answer

We often ship our products directly from our supplier to you, so you receive your products as quickly as possible and we can take advantage of a very large stock. Since these are different suppliers, they also ship with different carriers. Below you can see which brand is shipped with which carrier: Quick: DPD Python: DPD Elten: DHL Lowa: DHL Dunlop: DHL Safety jogger: DHL Reebok: DHL Helly Hensen: DHL Sixton: DHL

Question 6

Can I track my package via Track & Trace?

Accepted Answer

Yes, as soon as your package(s) are shipped, you'll receive a Track & Trace link from the shipping company. This allows you to see when your package will be delivered, and you can also adjust the delivery date or preferences, for example, what they should do if you're not home.

Question 7

Do you also deliver abroad?

Accepted Answer

We currently ship to the Netherlands, Belgium, and Germany.

Question 8

What happens if I'm not present during delivery?

Accepted Answer

That depends on the shipping company, but generally, they will try to deliver it to the neighbors. You can also indicate via the Track & Trace link what should happen if you're not home during delivery, but this is all up to the shipping company (DPD or DHL).

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